Customer service is everything to me! Craig, his partner who came out with him and Ashley in the office were professional, knowledgeable and helpful. The gentlemen installed my new water heater today and brought things up to code. So far, so good. I liked doing business with this company because I felt their goal was to genuinely provide the best service possible. I originally had another plumbing company scheduled, but I had a bad feeling about them and asked the warranty company to reassign the job. I am pleased that I did! I will definitely use SEC again. Thanks for your super pleasant professionalism, SEC Mechanical!